WHAT IS THE RETURN POLICY?We accept exchanges and refunds on all our pieces within 7 days of purchase!
We only ask that the following requirements are met:
- Item/s must be in original condition with hang tag remaining in place.
- Item/s must not have been worn, washed or altered in any way.
Refunds will be issued excluding the original shipping and return label cost.
ARE RETURNS FREE?
The shipping cost incurred for returning item/s to Bradley Javier for an exchange or refund are not covered nor reimbursed by us.
DO I NEED TO RETURN THE WHOLE SET?
If you are exchanging: you only need to return the piece/s you wish to exchange.
If refunding: the full set must be returned (top and bottom).
We cannot issue refunds for a partial return of a top or bottom since we sell sets as a whole and not separately.
HOW DO I MAKE A RETURN?
To initiate a return, simply email us at firstname.lastname@example.org using the e-mail address used to place the order.
(Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund return postage costs.)
Once the items have been received, we will send your new piece/s out or you will receive your refund (item price excluding original shipping cost).
Bradley Javier cannot be held liable for the loss of garments being returned. We recommend using a registered post service to return your order, and keeping a record of the tracking details.
WHERE DO I SEND MY RETURN TO?
Once we receive your email, we will provide you with the full address when we allocate your Returns Authorization number.
Items returned without a valid RETURNS AUTHORIZATION # will be returned to sender and will not be processed.
HOW LONG DOES IT TAKE FOR MY EXCHANGE / REFUND TO BE PROCESSED?
We try and process returns as quickly as possible. If you are initiating a return, we try our best to reply with your Returns Authorization (RA) number within 24 hours.
If you are exchanging, we will send your new piece/s out, and email you a new tracking number within 2-3 business days.
If you are refunding, we will refund you through the same method you used to pay (Paypal or Credit Card) within 1-2 business days.